At Saanvi, we take pride in offering high-quality, preservative-free, and homemade products. Our return and refund policy ensures transparency while protecting the quality of our goods. Please read the following carefully before making a purchase.
1. Non-Perishable Food Items
Due to the nature of our products, we do not offer refunds for non-perishable food items such as organic ghee, dry foods, or tea. Once these items are sold, they cannot be returned or refunded to ensure the safety and integrity of our products.
2. Damaged or Defective Products
If you receive a damaged or defective product, we will gladly offer a replacement or refund, subject to the following conditions:
- You must notify us within 3 days of receiving the product.
- The product must be unused, in its original packaging, and in the same condition as when you received it.
- Proof of purchase and evidence of damage (such as photos) must be provided.
Once your return is approved, we will send a replacement product or initiate a refund.
3. Return Process
To request a return for damaged or defective products:
- Contact us at contact@saanvitraders.com or call +91 979 759 3386 within 3 days of delivery.
- Include your order number, details of the issue, and any supporting photos.
- We will assess the issue and provide instructions on how to return the product if necessary.
4. Non-Returnable Items
The following items cannot be returned:
- Opened or used food items
- Any product that is not in its original condition
- Items returned after the 3-day notification period
5. Refunds for Damaged/Defective Products
If a refund is approved, it will be processed within 7-10 business days after the returned item is received and inspected. The refund will be issued to the original payment method.
6. Shipping Costs for Returns
Saanvi will cover the return shipping costs for damaged or defective products. However, if you are returning an item for any other reason, you will be responsible for the return shipping charges.
7. Contact Information
For any questions or assistance regarding returns and refunds, please reach out to us:
Email: contact@saanvitraders.com
Phone: +91 979 759 3386
Thank you for shopping with Saanvi. We appreciate your understanding and support of our commitment to quality and food safety.